Solution 01
Always On Front Desk
Answers calls, messages and web inquiries as they arrive, day or night.
Every call answered by Always On. Even the one at 11pm.
You don’t have to take our word for it — there’s a number on this page. Ring it and listen to it work.
01 — Hear it
Live demo
Call it right now and see how it handles the call.
Hollis, the front desk on this number, is the same one we install for your business.
+1 (707) 709-0595 Answers day or night · no form firstIn call · demo lineAlways On Front Desk+1 (707) 709-0595
Try 01
“What would that cost?”
It answers from the business’s own prices, not a script.
Try 02
“Can I come in on Thursday?”
It asks what it needs to, then books the time while you’re still on the line.
Try 03
“Sorry, can I stop you there?”
Cut in mid-sentence, the way a real caller would.
Try 04
“Is the owner in today?”
It says so rather than guessing, and takes your details for a person.
Four things to try on the call
02 — How it works
In one minute
Always On Front Desk. An AI Reception and Response Assistant that answers calls, messages and web inquiries as they arrive, day or night — taking the details, booking the appointment where your calendar allows, and passing you only the ones that need a person. That is the entry setup; modules are added to it as the work you want it handling grows.
Answer. Understand. Move forward.
- 01
It answers
Calls, texts and website chat when they arrive — including after hours or while your team is busy.
- 02
It understands
The business information you approve — services, pricing, hours, service area — and the questions you want asked before a booking or follow-up.
- 03
It moves things forward
It can book appointments in the time slots you make available, and hand an inquiry to a person when your rules or the situation call for it.
- A call, text or chat comes in
- Always On answers
- It books the time, or takes the details
- Anything that needs a person is handed off with the context collected so far
What it will do
- Be clear that it’s an AI receptionist when asked.
- Say so when it doesn’t know, rather than guess.
- Book only where your calendar allows.
When a person takes over
- An unusual request, a complaint, or anything your rules say deserves a personal call back.
- If it can’t answer from the information you’ve approved, it can take the details and hand the inquiry off for follow-up.
- Your own call rules and hand-offs come with the Custom plan.
See whether it fits your business.
Prefer written findings first? Request the free audit.
03 — What it handles
Three channels, one front desk
Whichever way an inquiry arrives, it is handled the same way and ends in the same place: your calendar.
Three ways they reach you. One front desk that answers.
- 01
Calls
Picks up after hours, in a rush, and while the line is already engaged. Asks the questions you would ask.
- 02
Texts
Replies in the thread the customer started, at the speed a text expects, and keeps the conversation moving to a time and date.
- 03
Website chat
Answers what your pages do not, and hands over the booking link before the visitor leaves to check someone else.
It books the appointment.
Availability, service type, address, urgency, whatever your job needs asked — asked, confirmed and written into your calendar while the customer is still on the line.
What reaches you
Only the inquiries that genuinely need a person: the unusual job, the complaint, the one worth a call back. Everything else is already booked by the time you look.
04 — How this differs
Three contrasts
If you have tried something adjacent before, this is where it was different.
Three ways it’s not what you’re used to.
- 01
An answering service takes a message. This books the appointment.
A message is work you still have to do tomorrow; a booking is work that is already done.
- 02
An answering service reads a script. This knows your business.
Your services, your prices, your hours, your area, and the questions you need asked before a job is worth booking.
- 03
A chat widget only catches people already on your site. This also catches the ones who call.
Most people who want a local service pick up the phone first. That is the moment this covers.
05 — The argument
Do the sum yourself
We are not going to quote you an industry statistic. Every number in the sum is one you already know.
One missed call after you closed isn’t a one-visit problem.
Value of one session
Missed calls
| Period | Missed calls | Money lost |
|---|---|---|
| A month | — | — |
| A year | — | — |
| 2 years | — | — |
Figures vary by business and industry. Each missed call is counted as a client who comes back on the schedule you choose, for the length of the row: in the year row, a client who comes back every month makes 12 visits.
A caller who reaches voicemail still has a choice: leave a message, wait, or try the next business on the list.
Always On answers it, books the appointment, and you never hear about it, because there was nothing to miss.
06 — Investment
The first install
Always On answers calls, texts and website chat, and it goes in first: reminders, reviews, follow-up and past clients are add-on workers installed on top of it.
Install the front desk first. Add a worker when the work shows up.
Always On Front Desk priceStarting at $450 a monthand a $900 one-time setup. Final pricing depends on the complexity of the work. If it doesn’t answer the way we agreed at setup, we fix it at no charge.
See everything included, and how the quote works
| Plan | Always On Front Desk | Custom |
|---|---|---|
| Answers calls 24 hours a day, the moment they reach it | Included | Included |
| Picks up during a rush, and when your line is already engaged | Included | Included |
| Replies to texts in the thread the customer started | Included | Included |
| Answers your website chat, and hands over the booking link | Included | Included |
| Knows your services, prices, hours and service area | Included | Included |
| Asks the questions you’d ask before a job is booked | Included | Included |
| Books the appointment into your calendar while the customer is still on the line | Included | Included |
| Says so when it doesn’t know, rather than guessing | Included | Included |
| Passes you only the inquiries that need a person | Included | Included |
| Screens out robocalls and spam, so they aren’t passed to you | Included | Included |
| Set up with you in your words, and tested before it goes live | Included | Included |
| Several locations, calendars or staff | Not included | Included |
| Connects to the CRM, booking or payment system you already use | Not included | Included |
| Your own call rules and hand-offs | Not included | Included |
| Calls covered each month | About 250 | Sized to you |
The minimum above is where it starts: your actual quote is sent once your audit is done and its findings are delivered. Setup is paid when you sign. Your monthly fee starts the day Always On starts answering, or 30 days after you sign, whichever comes first. Three-month minimum, then cancel any time. About 250 calls means 750 minutes a month. Calls shorter than thirty seconds do not count — hang-ups, wrong numbers and misdials end there — and robocalls and spam it screens out don’t count either. If you ever need more, we tell you before anything changes, and the phone keeps being answered. Texting starts once carrier approval for your business clears, and website chat is added during setup. Reminders, review requests, follow-up and bringing past clients back are add-on workers installed on top of Always On, on the AI Workforce Solutions page; your existing client list is brought in with the first add-on. Prices shown here can change without notice; your signed agreement sets what you pay (Terms).
Not sure which plan fits? We’ll work it out on the call.
Prefer written findings first? Request the free audit.
07 — Questions
Asked before signing
Anything else, ring the demo number and ask it.
The questions behind the decision.
Will callers know it isn’t a person?
Most don’t ask. It speaks plainly, answers the question and gets to the booking. If a caller asks outright whether they’re speaking to a person, it tells them the truth.
What happens when it doesn’t know the answer?
It says so rather than guessing, takes the details, and passes the inquiry to you as one that needs a person. Anything it gets asked often can be added so it knows next time.
How is this different from an answering service?
An answering service takes a message for you to act on later. This asks your qualifying questions and books the appointment into your calendar while the customer is still interested.
Does it replace my receptionist?
No. It covers the calls nobody can take — after hours, during a rush, and when the line is already engaged — and hands your team the inquiries that need a person.
How long until it’s answering?
Setup is done with you, in your words, and tested before it goes live. You hear it handle your own scenarios before a single real customer reaches it.
What if we also have a Smart Web Presence site?
Then the two work together: the site is the shop window, Always On is the person at the counter. Its chat goes straight onto your site, and anything we have already set up for you, like the inquiry form, is taken off the price of whichever you buy second.
Is there a contract?
Yes, a short one. Setup is paid when you sign, and your monthly fee starts the day it starts answering, or 30 days after you sign if that comes first. The first three months are the minimum; after that it’s month to month, and you can cancel any time.
What do your callers hear after hours?
Thirty minutes on how calls, texts and chat reach you today, and what Always On would change. No obligation.
Book a Discovery CallBook a Discovery CallPrefer written findings first? Request the free audit, typically back within 24 to 72 hours.